Practice Management

WVC 90th Annual Conference

(PM21) How to Train Your Millennial

Monday, March 5
2:00 PM - 2:50 PM
MBCC, Breakers B, Level 2

CE Credits: 1

Millennials are creating a complex cultural shift in veterinary hospitals. By 2025, they will make up well over 50% of your hospital staff. As you may have discovered, millennials don’t respond to the same kind of training practices that have been used for years in the veterinary field. In How to Train Your Millennial, we will discuss the ways millennials learn, how it is different from prior generations, the most efficient ways to help them receive and retain information, and how to communicate progress (or lack thereof) to trainees. Lastly, we will discuss an innovative way of keeping your employees engaged with the practice well after they are past the new hire phase, while providing relief and added time to your practice manager’s week. 

Heather Romano

Managing Director of Staff Development/ Co-founder

Heather brings over 23 years of veterinary hospital experience to iVET360, including 14 years in veterinary management. She has held nearly every position found at a veterinary practice. Just before she joined iVET360, she served as a regional multi-unit manager and private hospital management consultant. Throughout her career, Heather has found that a practice’s culture, leadership, and training are cornerstones to retaining outstanding team members and creating a client experience that cultivates unparalleled loyalty. As a result, her driving passion is helping practices create work environments that foster positive, patient-focused and service-oriented cultures, making practices the premier employer in their area. Her goal is to help the veterinary field elevate it’s employee relations to draw the best long-term talent possible. At iVET360, Heather and her Staff Development Team work with practices to assess their cultures and help leaders provide compassionate management techniques. She has also become a sought-after speaker at veterinary groups for her unique perspective on leading, managing, and training the many generations that are currently working at today’s veterinary practices.

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