Practice Management

WVC 90th Annual Conference

(PM55) Helping Clients with Serious Healthcare Decisions

Monday, March 5
4:00 PM - 4:50 PM
MBCC, Breakers E, Level 2

CE Credits: 1

What is the best way to help clients make decisions especially when the prognosis is variable and the cost of care may be expensive? This session focuses on how to best communicate with clients whose pets have serious illnesses. Attendees will walk away knowing specific communication skills and strategies to help pet owners achieve peace of mind and make decisions that are right for their family. Moreover, these skills will help ensure more pets get the care they deserve.

Amanda Donnelly

ALD Veterinary Consulting, LLC

Dr. Amanda Donnelly is a sought-after speaker, author, business consultant, and second-generation veterinarian. Having worked in her father’s practice growing up, she developed a passion for veterinary medicine at a young age. With over 29 years of experience in the veterinary profession, Dr. Donnelly understands the challenges facing practice teams. She is driven by her goals of helping veterinarians become better leaders and teaching teams how to enhance the client service experience.

Dr. Donnelly is a graduate of the College of Veterinary Medicine at the University of Missouri, Columbia. She has an MBA from Baker University in Overland Park, Kansas and also holds a certificate in Veterinary Practice Administration from the AAHA Veterinary Management Institute (VMI) at Purdue University. Dr. Donnelly is Past-President of VetPartners™, a national organization of consultants and advisors. She is the author of the book 101 Practice Management Questions Answered available from AAHA.

Well known as a dynamic speaker, Dr. Donnelly has twice been named Practice Management Speaker of the Year for the North American Veterinary Conference (now VMX). She brings her knowledge, passion and business savvy to audiences as a speaker and trainer. What makes Dr. Donnelly unique is her ability to relate to all members of the team. She combines a down-to-earth attitude with practical information to deliver programs filled with actionable takeaways.


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(PM55) Helping Clients with Serious Healthcare Decisions


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