I3116- Disclosing Medical Errors: 'Sorry' Shouldn’t Be the Hardest Word

Topic: Practice Management

Sponsors: Committee on Medical Liability and Risk Management (COMLRM)

Monday, October 24
2:00PM - 3:30PM
Moscone North, 122

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Most states have laws that encourage physician communications after medical adverse events. Increasingly, professional organizations, hospitals, and practice groups are adopting disclosure policies and programs. The benefits of disclosure are widely recognized. Nonetheless, most pediatricians remain uncomfortable apologizing for medical errors and are concerned about legal liabilities. This session will increase pediatricians’ comfort and effectiveness with disclosures and apologies. An introductory lecture will describe apology laws and explain the legal implications of disclosure and apology. Faculty then will describe the features of effective disclosure communications using role-playing scenarios to demonstrate appropriate and inappropriate techniques. The audience will provide real-time feedback during the role-playing scenarios.

William McDonnell, MD, JD, FAAP

Division Chief, Pediatric Emergency Medicine
University of Nebraska Medical Center
Omaha, Nebraska


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Karen Santucci, MD, FAAP

Professor of Pediatrics, Medical Director and Section Chief, Yale Pediatric Emergency Medicine
Yale University School of Medicine
Norwalk, Connecticut


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